Valencia Rug - Toffee

Sun exposure for extended periods of time may cause fading. Items should be rotated regularly to minimise colour change and damage. It is best to vacuum your rug before any dirt is embedded, ideally twice a week in the first few months. Vacuum regularly with low suction power. We do not recommend using a rotating head vacuum cleaner as this will get agitate the fibres. Avoid direct sunlight where possible. Shedding of fibres from new rugs is to be expected and will reduce with time. Note: jute colour will vary due to the natural fibre variation and should be expected from rug to rug. Spot treatment: We recommend treating spots and spills immediately with warm water and paper towel. If the stain persists, contact a professional rug cleaner as soon as possible. Do not scrub rugs as it may cause permanent pile damage.

Oversized Items – $150 Flat Rate on all Australian Orders excluding WA and TAS.

WA and TAS - Click Enquire to request a shipping quote. A shipping quote will be emailed once your address details are supplied, please allow up to 2 working days. Oversized items will be shipped using a specialised furniture courier.

Return for exchange or credit note: Eligible on full priced stock only. Return requested within 14 days of delivery. Returns for Oversized items will incur a 30% restocking fee. 

Please note that we do not offer refunds unless the item is faulty. Faulty items will be returned to the manufacturer before we process the refund.

Sale items are considered final sale. Therefore not eligible for return, refund, credit or exchange.

To read more about our Delivery and Returns Policy you can find it here.