Product Care Guide

Rugs

Jute, Wool and Cotton

Shedding of your rug is expected initially, regular vacuuming will reduce the build up of dust and dirt, and is the best way to reduce wear. Direct sunlight can result in fading, we recommend rotating your rug regularly to minimise fading from sunlight. Over time, strands may pop out, these fibres should be twisted and pushed back into the rug. Do not cut them as it may result in holes forming.  

Spills should be attended to immediately, especially pet accidents! Remove solids and blot with equal parts vinegar and warm water, followed by patting dry with a clean cloth. If odour persists, place baking soda on the area of concern and leave overnight. Vacuum the powder up the following day and blot with water if any white residue remains.

 

Viscose, Bamboo and Silk

Shedding of your rug is expected initially, regular vacuuming will reduce the build up of dust and dirt, and is the best way to reduce wear. Direct sunlight can result in fading, we recommend rotating your rug regularly to minimise fading from sunlight. 

Do not spot clean viscose rugs, as it can result in uneven patches. For Bamboo and Silk rugs, spills should be attended to immediately, especially pet accidents! Remove solids and blot with equal parts vinegar and warm water, followed by patting dry with a clean cloth. If odour persists, place baking soda on the area of concern and leave overnight. Vacuum the powder up the following day and blot with water if any white residue remains.

Furniture

Teak

We recommend avoiding direct sunlight when possible, as teak will fade over time. Application of a natural oil or beeswax will help to keep your teak furniture rich in colour. Teak produces oil and we recommend using felt wool mats on the bottom of your furniture for the first 3 - 5 months, to avoid oils transferring to your flooring. Do not put hot plates or pans, or cold drinks, directly onto the teak, as this can leave marks. 

Spills should be attended to immediately with a dry cloth, do not use chemicals to clean the surface. For treatment of mold or mildew where furniture has been outside, apply a mixture of vinegar and water. Always wipe in the direction of the grain. 

Oak

We recommend avoiding direct sunlight when possible, as oak can fade over time. Do not put hot plates or pans, or cold drinks, directly onto the oak, as this can leave marks. 

Spills should be attended to immediately with a dry cloth, do not use chemicals to clean the surface.  Always wipe in the direction of the grain. 

Rattan 

To maintain the integrity of your rattan chairs, we recommend that you do not stand, stack, place anything sharp, heavy or wet on them. Do not place in damp areas such as bathrooms or outdoors. To clean chairs use a cloth or duster. For spills, soak a cloth in warm water with no detergents and wipe over the affected area. Ensure your chair is dry before using. 

Leather

To maintain your leather piece, avoid permanent exposure to direct sunlight and heat. 

To clean, we recommend using a damp cloth to wipe the leather. If any spills require more attention, use baby or Dettol wipes. Be aware of wearing new denim on your leather piece, as they can hold excess dye which can transfer to the leather. 

Sofas

If treating velvet or pocket weaves, we recommend taking extreme caution with spot cleaning. This may change the surface character if not correctly applied. 

Before spot cleaning your sofa, test on a hidden area of the sofa to ensure there is no colour removal. Remove any soil from the surface.

For non oil based spills, use warm water and a soap which contains no optical brighteners (such as velvet soap or lux flakes). Mix together a solution with water and gently dab into the stain. Blot with a dry towel, and apply clean water and blot dry again. Taking a hair dryer, work out from the centre of the stain until it is dry. If where you have spot treated is obvious, we recommend cleaning the entire section of sofa that the stain was on.

For oil based stains, follow the same procedure as above but with a solvent based cleaner.

Homewares

Powder Coated Steel, Metal, Glass, Antiqued Brass and Chrome

Wipe clean with a damp cloth.

Polished Brass

Some of our polished brass homewares are not coated, meaning they will eventually oxidise. Should you wish to polish your brass homewares, we recommend the product Brasso. Or, for a natural alternative, dissolve salt in lemon juice and apply to the brass with a flannel cloth.